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FAQ’s

Everything you need to know!

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How Does it Work?

How Does Simply BoxIt Work?

Simply BoxIt provides a quick and easy way to remove and store boxes and small items (we do store larger items too!)

Simply select how many boxes you need to store, how long you need to store for and build your quote from there.

You can pay monthly or up front for the total time you need to store for.

We will deliver your boxes and any packaging for you to pack and box up for items. You do also have the choice to use your own boxes.

Once packed simply seal and label your boxes (so you know what’s in each box) and get them ready for collection.

We will then collect your boxes on your chosen date and you will be given an AM or PM collection window. Just get your items down to the ground floor and we will do the rest.

Your items will be taken away and stored at our secure storage facility in Manchester equipped with CCTV and a 24 hour security guard on site.

When you need your items back – simply give us a call and we can book your return. You will need to confirm your return address (again we will deliver to the ground floor) and chosen return date and your delivery charges will be calculated. You don’t have to get all your boxes back at once, you can leave some things in storage and just get a few bits back perhaps for Summer or Christmas when you need them.

That’s the beauty of Simply BoxIt. We keep it simple!

Why should I choose Simply BoxIt?

Simply BoxIt is a cheap, easy and hassle free way to store your items. We come to you so you don’t ever need to attend a self storage facility. We deliver FREE boxes for you to pack in your own time and then we collect and store for as long as you need. It’s so convenient you don’t even need to leave home to use us!

Who might use Simply BoxIt?

Simply BoxIt is for everyone. We get many students who just need to store a box or a few items over the summer. Young professionals storing seasonal clothes as space is limited in their city centre apartment. We get families storing baby clothes and baby items to clear space in their home. We also have people that store boxes and items when they are between properties or if they are going abroad or travelling.

Simply BoxIt is quote simply for anyone who needs to store a few boxes or items whether it be long or short term.

Deliveries and Collections

What times do you collect and deliver?

You choose the date and pick an AM or PM slot for your delivery or collection. Our driver will then be able to call with an ETA on the day of your service so it’s really important you provide the correct contact details.
Deliveries/Collections will be from 8.30am up until 4.00pm.

Will your driver call me for a delivery or collection?

Yes – our driver will call you up to an hour before with an ETA. Please make sure you provide the correct contact number.

Do you only collect and deliver to the ground floor?

Yes – to keep things simple we ask that you get your items to the ground floor for collection and we will re-deliver back to the ground floor.
If you are struggling with your items, they are too big or you can’t get them to ground floor. Please let us know when you book and we can do a “door to door” service for an added charge.
Charges will depend on the access, floor number, lift or stairs access etc.

Storage

How do I pay for my storage?

Our payment process is simple. You can pay monthly on a rolling contract for your storage or you can pay up front for the whole period you want to store for. Be it 2 months, 4 months, 9 months or more!
You choose the best option for you.
If you are unsure how many months you will need to store for we recommend going on our month by month rolling contract.

Where are my items stored?

Your items will be stored in our Manchester storage facility at M12 5AQ.
It is not open for visitors – sorry! We are equipped with a 24 hr security guard and full CCTV so you can be sure your items are safe and protected at all times.

Is there anything I cannot store?

We will store most things within reason. For insurance and safety reasons we cannot store vehicles, explosives, flammables, corrosives, food, perishables, livestock, weapons, illegal substances, money, gold, silver, precious metals or stones, engines, trailers, hovercraft.
You can see full details on our terms and conditions and insurance summaries. Just ask us for more details.

Boxes

Can I store more than just boxes?

Yes you can! We offer a range of pre-selected items that you may want to store when you build your quote, such as chests of drawers, guitars, lamps, buggies and more. If the item you want to store isn’t on the list then just give us a call to see if we can help!

You will be charged according to the items size and if it’s larger than anticipated on collection your storage costs may increase.

Can I use my own boxes?

In short, yes you can but if you do then we cannot cover your goods under our insurance! We do advise using our boxes as they are durable, secure and double walled – and we deliver them for FREE within the storage costs so why not?!

If you have boxes already then we can collect them but if they are deemed to be unsuitable or not safe to carry your items may need to be re-packed and you will be charged for this service.

How do I get FREE boxes from Simply BoxIt?

Easy, we deliver them to your door. On booking you will be asked if you require our boxes. Click yes and then choose your delivery date (and time slot if required) and we will deliver your empty boxes for you to pack up. You can also order other packing materials if you need them.

What size are your boxes?

The boxes that we provide are 18 inches square (wide and long) and 20 inches tall.

What if I don’t know how many boxes I will need?

No problem. Just add a few extra boxes to your order and if you have empty boxes when we collect your items we will collect the unused boxes and you will only be charged for the boxes or larger items that you do store.

How should I label my boxes?

Label your boxes however you like – it’s important you know what’s in them.

e.g. BOX 1 – Records, DVDs and Vinyls. BOX 2 – Summer Clothes and Shoes BOX 3 – University Files and Books

You must also include your name and unique customer number on each box.

Is there a weight limit for my boxes?

The weight limit on boxes is 25kg. If you can’t lift it – chances are our guys won’t be able to either!

You also don’t want a box too heavy where the bottom will collapse. Be sensible when packing your items.

Will you ever open my boxes?

The only reasons we would need to open your box are if we:

  • Suspected damage to your items, or another customers’ items
  • Suspected risk to our staff or premises
  • Suspected there was something stored that is prohibited
  • Suspected breach of our Terms and Conditions.

Packaging

Do you sell other packaging materials?

Yes! We sell a full range of packing materials you might need. Bubble wrap, fragile tape, packing paper, polystyrene chips, TV boxes and more! Just add to your order when you book and it will be delivered with your boxes.

Will I need other packing materials to pack my things?

Yes! We recommend packing your items well and protecting fragile items with bubble wrap, paper or polystyrene chips. You will also need strong tape to secure your boxes. All packaging is delivered with your FREE boxes.

Do you offer refunds on packing materials?

Unfortunately, we’re unable to accept returns of packaging materials so will be unable to offer refunds on these items.

Insurance

Do you offer insurance cover?

Yes. We offer standard insurance where your items are covered from £100 total cover up to £2000 total cover. If you need a higher value of cover please contact us.

Please see our full terms and conditions for what our insurance will or will not cover.

Items stored in your own boxes cannot be covered under our insurance policy. You must use our boxes.

How does the insurance work?

Insurance works by you adding the level of cover that best suits your items when you book.

If you have high value items – make sure you select the right level of cover. i.e. up to £1000 total cover, up to £500 total cover or whatever you need.

If something has a value of £1000 but you have only insured for £50  then that’s all you will be covered for in any event that the item become damaged while in storage with us.

Can I take out different levels of cover on different boxes?

No, when you buy additional Insurance Cover the amount bought is applied to all boxes that you store with us. We don’t insure different boxes for different amounts but one total across all boxes stored.

Re-delivery

What happens when I need my items back?

That’s fine! You pay for the full month in advance but you can have your boxes delivered back partway through a month if that suits you better.

Unfortunately we cannot offer refunds for unused days or weeks so we advise that you try and plan your storage dates as best you can.

How much is it to have my items redelivered?

There is always a charge to have your boxes returned to you and the cost depends on the area we are delivering back to.
We are based in Manchester but we can complete deliveries all over the country and can even arrange your boxes to be couriered to another country if you choose.

Do you ship overseas?

In short YES! We can offer overseas shipping for your boxes and items. There may be a packing or re-packaging charge depending on the items and how they have been packed. We ship around the World and if you let us know your requirements we can make the arrangements for you.

Business

I am a business. Can I use your services?

Of course! We help many businesses with their storage needs. We are flexible and convenient and come to your door to collect any items you need to be stored.

De-clutter your office, store files safely or store while you renovate.

Can you send me a VAT invoice?

Of course we can! We are fully VAT registered and can issue you a VAT invoice no problem.